Research Area | Accounts Receivable (O2C)

Accounts Receivable includes Billing, Customer Payment Processing, and Credit & Collections and related Order-to-Cash (O2C) work processes. The research area is for professionals and their managers, covering a range of issues related to the design and delivery of work processes in these areas of high customer impact. The following topics are within scope:

Audits, Controls, & Compliance
Customer Account Reconciliation
Customer Payment Processing
Deduction Processing
Organizational Design / Development
Quality Programs & Continuous Improvement
Billing
Call Centers & Help Desks
Collections

Credit Management
Customer & Employee Satisfaction
Customer Master File
Customer Relationship Management
Dispute Resolution
Electronic Invoicing
Exception Processing
Outsourcing / Offshoring
Payment Terms / Discounts

Performance Measurement
Policies & Procedures
Process Consolidation & Transition
Process Design & Optimization
Self-Service Technology
Service Level Agreements / Pricing
Technology, Software and Hardware
Working Capital Management

Peeriosity Insights: Recent Research Findings

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